Terms and Conditions

Agreement to Terms

Welcome to Flatelite. By accessing our services, you agree to these terms. If you disagree with any part, please do not use our services.

Service Description

Flatelite provides luxury apartment search and selection services in Switzerland. Our services include property search, viewings, negotiations, and related consulting services.

Professional Standards

We maintain high professional standards in real estate services. Our team follows Swiss real estate regulations and industry best practices.

Client Obligations

Provide accurate information for property search requirements

Maintain professional communication with our team

Comply with viewing appointments and schedules

Make payments according to agreed terms

Service Fees

Fees are clearly stated for each service package

Additional services may incur extra charges

Payment terms are specified in service agreements

Service Refund Policy

Initial Consultation: Non-refundable after service delivery

Search Services: Partial refund available if terminated within 48 hours

Property Tours: Cancellation with full refund requires 72-hour notice

Refund Conditions:

Service not yet initiated: 90% refund

Service in progress: Pro-rata refund minus administrative costs

Completed services: Non-refundable

Intellectual Property

All content and materials are property of Flatelite

Property information is confidential and protected

Unauthorized use is strictly prohibited

Confidentiality

Client information is kept strictly confidential

Property details are shared only with permission

Professional discretion in all communications

Liability Limitations

We provide accurate property information to the best of our knowledge

Not liable for third-party property conditions

Force majeure circumstances are excluded from liability

Service Termination

Either party may terminate with written notice

Fees apply according to service completion stage

Confidentiality obligations survive termination

Advertising Compliance

Our advertising complies with Google Ads policies

Property information is accurately represented

No misleading or deceptive content

Clear disclosure of terms and conditions

Dispute Resolution

Disputes resolved through Swiss law

Mediation before legal proceedings

Jurisdiction in Zurich courts

Changes to Terms

Terms may be updated with notice

Continued use implies acceptance

Regular review recommended

Contact Information

For questions about these terms, contact: info@flatelite.com